I am very glad to share with you that the Bird Academy is making rapid strides in terms of setting up new centres, introducing new programmes and developing strategic alliances with highly reputed organisations in India and overseas in the field of training entry level and in-service personnel.

We are at the same time making serious efforts in strengthening bonds with our alumni so that we can jointly accomplish the mission of the Academy . 

I wish you all a very Happy and Prosperous New Year

Radha Bhatia
Chairperson, Bird Group

Bird Academy Organises Certificate Award Ceremony

The Bird Academy, a vibrant vertical of the highly reputed Bird Group, having interest in Travel, Technology, Cargo Management, Airport Handling, Retail, Hospitality and BPO Sector organized a Certificate Award Ceremony on 21st November 2009 for its students who successfully completed the IATA Certified Courses namely – IATA GDS Fares and Ticketing, IATA/UFTAA Foundation and IATA /UFTAA Consultant. The auspicious occasion was graced by Mrs. Radha Bhatia, Chairperson, Bird Group; Dr. S. Chandra, Chief Mentor, Bird Academy, and Ms. Anju Varma, Manager along with the Faculty Members. Ms. Anju Varma welcomed the Guests and briefly spoke about the Programmes.

Speaking at the occasion, Mrs. Bhatia said “Training has been very dear to my heart and it has been my constant effort to be an active participant in the field of education. Bird Academy has always aimed at delivering high quality learning and equip the students with highly relevant professional knowledge and facilitates skill development of human resource in the rapidly growing aviation, travel and tourism industry”.

Mrs. Bhatia congratulated the students and wished them good luck for a bright future. As an inspiring leader she had an open house with the students and asked the students to share their experiences and offer suggestions for further enrichment of the programmes. The students expressed their sense of happiness and pride on being associated with Bird Academy and complimented the Faculty for their able guidance and teaching skills.

Dr. S. Chandra, Chief Mentor, Bird Academy congratulated the students and exhorted them to continue self development to face the highly competitive world




Bird Academy Introduces New Course

Having a good command over English Language and the confidence to break every barrier of communication is an advantage not only at a social level but also at the work place. In today’s fast paced corporate world having sharp communication skills is an essential prerequisite. Keeping this in view, Bird Academy has introduced a new course entitled Spoken English and Effective Communication for all who are looking to enhance their social and professional skills.

Bird Academy spreading its wings

Bird Academy is planning to spread its wings and reach out to all corners of the country. According to Dr. S. Chandra, Chief Mentor, Bird Academy which was targeting class XII students earlier is now exploring possibilities of offering opportunities to Graduates, Post Graduates and in-service personnel as well as in Government and Industry.

After a successful launch of the Training Academy in Mumbai last year, the Academy has already set up Centres in Chandigarh. Jaipur, Kolkata, Nagpur and Bengaluru are on the anvil.


Bird Academy IATA & DGCA approved training centre for conducting DGR Trainings

According to The International Civil Aviation Organization (ICAO), International Air Transport Association (IATA) and The Director General of Civil Aviation (DGCA) of India, it is mandatory that Shippers, Packers, Freight Forwarders, Operator’s and Ground handling Agents who are handling dangerous goods must undergo Dangerous Goods Training Programme.

Bird Academy which is an IATA & DGCA approved training centre, has been conducting DGR training for the last several years and has successfully trained more than 1049 candidates in various categories such as 1,3 6,9,10,11,12,7,8.


Bird Academy and Delhi University successfully complete specialized Travel & Tourism Courses

Bird Education Society for Travel and Tourism in conjunction with Delhi University (DU) through Campus of Open Learning (COL) successfully completed the first batch of a specialized Travel & Tourism and CRS Course. The classes were held at Centre for Professional & Technical Training, COL, Keshavpuram, New Delhi.

In light of the continued demand from the industry at large, the course were designed to equip aspiring students with requisite skills to pursue careers in the travel and tourism domain. Through this partnership, the students have gained access to best-in-class professional education which will enable them to gain a foothold in the travel and tourism industry

Welcome to Bird Academy

 Bird Academy welcomes in its fold three new joinees as part of its core faculty.


Mr. N. Kutty

An Expert in International air Fare calculation and ticket issuance Mr Kutty is a faculty member in the Bird Academy, having worked in the Passenger Sales and Services Division of Lufthansa German Airlines in New Delhi for over 34 years.He has a vast experience in the air travel industry.Prior to joining Bird Academy, he was associated with Kuoni Academy as a Senior Faculty and Exam Co-ordinator for over 5 years. He is an IATA/UFTAA qualified instructor (Foundation Level)


Madhavi Hingorani

Madhavi Hingorani Alumni of HR College, Bombay with a degree in B.com (Hons) Madhavi started her career in 1987 with ITC Travel House, Delhi as a travel counselor.  Subsequently she got an opportunity to work in USA with a full service IATA company in Los Angeles, dealing in both front office and back office – customer handling and accounting and administration. This gave her global best practices exposure, which was subsequently well used within the Indian environment when she took up an assignment with Kuoni Academy of Travel,as Counselor and Placement Officer. Madhavi specializes in not only as a Trainer for CRS and Soft Skills, but is also involved with Product Development and Placements.



Ms Neha, English (Hons) Graduate from Delhi University . She holds an MA (English) Degree from IGNOU. Currently she is pursuing her MBA from IMT Ghaziabad in HR & Marketing. She holds an experience of 4 years in Business development with an ample of exposure in Travel & Tourism sector.With flare personality, good Communication skills and experience in soft skills training, she is responsible for the training & development of the upcoming courses- Personal Grooming & Finesse, Sales & Service Marketing, English Interactive course and Guest Relations



 The following courses are on offer at the Bird Academy, Delhi

IATA Courses

General Courses

Specialized Courses

·    IATA GDS Fares and Ticketing

·    IATA /UFTAA Consultant Course

·    IATA /UFTAA Foundation Course

·    IATA/UFTAA Cargo Introductory

·    Diploma in Aviation & Travel Industry

·     Certificate Course in Travel & Tourism

·     Computerized Reservation System & Ticketing 

·    Travel Agency and Tour Operations

·     Airport Management

·     Spoken English & Effective Communication

·    Dangerous Goods Regulations
    (IATA and DGCA approved)

·    Dangerous Goods Regulations

Currently registrations are open for:            

·    Diploma in Aviation and Travel Industry

·     Computer Reservation System & Ticketing

·    Spoken English & Effective Communication

·    IATA Foundation / Consultant (for exam to be held in Spetember 2010)

Following courses are proposed to commence shortly

·    P.G.Diploma in Service Marketing and Sales(Aviation, Travel, Hospitality, Retail Industry)

·    Personal Grooming and Finesse

·    Guest Relations






From the Editor

The sun is rising for the travel and tourism industry.The industry pundits are predicting that travel and tourism will achieve growth, although it may be slow initially.


Effective Communication as all are aware is the need of the hour in any industry. "Technical Skills will get you the interview, but it’s the soft skills that get you the job"- is the mantra heard  repeatedly in industry Focus Groups. We have therefore ,launched a new course in Spoken English and Efective Communication in Delhi and Chandigarh 


Our efforts to enlist the co-operation of reputed trade partners for Project Work and On-the-job training is making very good progress and several overseas organizations are approaching us for collaborative work.


Wishing you good tidings in 2010.


Kindly share this information with team members within your respective departments & stations.

Best regards,


Internal Communications
Bird Group